920008266 info@alodhaib.com.sa
العربية

Terms & Conditions

Last Updated: 04/04/2026

General Terms & Conditions

Welcome to the official website of Alodhaib Balance for Vehicle Repair ("the Company", "we", "us", "our"). Please read these Terms & Conditions carefully before using the website or any of our digital services. By using this website, you acknowledge your full and unconditional acceptance of and agreement to be bound by these Terms & Conditions. If you do not agree to any provision herein, please refrain from using the website.

1. Definitions

  • "Website": The official website of Alodhaib Balance for Vehicle Repair and all its sub-pages.
  • "Services": All repair, maintenance, and calibration services provided by the Company, in addition to digital services available through the website and electronic systems.
  • "User" or "Customer": Any person who accesses the website or uses any of the Company's services.
  • "Workshop Management System": The electronic system that enables customers to log in, review previous service orders, monitor vehicle status, and access maintenance history and related reports.
  • "Offers System": The electronic system for managing offers and discounts, and sending notifications and reminders to customers about future promotions.

2. Website Usage Terms

  1. Users must provide accurate, correct, and complete information when using website forms or registering with any electronic system.
  2. Use of the website for any unlawful purpose or as prohibited by these terms is strictly forbidden.
  3. Unauthorized access to the Company's systems, servers, or databases is prohibited.
  4. Copying, reproducing, distributing, or modifying any website content without prior written permission from the Company is not permitted.
  5. The Company reserves the right to suspend or terminate access for any user who violates these terms without prior notice.

3. Workshop Management System

  1. Customers may access the Workshop Management System through a separate portal to review previous maintenance requests, monitor vehicle repair status, and view inspection reports and completed services.
  2. The customer bears full responsibility for maintaining the confidentiality of their login credentials and must not share them with any third party.
  3. All transactions performed through a customer's account are deemed authorized by the customer unless the Company is notified otherwise.
  4. The Company reserves the right to disable or suspend customer access to the system for security reasons or terms violations.
  5. The Company may retain records of completed services and maintenance for reference purposes and to ensure the quality of services provided.

4. Service Warranty

  1. The Company provides a one-month warranty on workmanship (labor) from the date of vehicle delivery, unless otherwise agreed in writing.
  2. Quoted prices include labor charges only and do not include spare parts, unless expressly stated otherwise in the provided quotation.
  3. The warranty does not cover damage resulting from misuse, accidents, unauthorized modifications, or failure to follow the Company's maintenance instructions.
  4. Spare parts warranty (if applicable) is subject to the warranty policy of the respective manufacturer or supplier.

5. Additional Work & Costs

  1. If additional work not included in the original quotation is identified during inspection or repair, the Company shall inform the customer or authorized maintenance supervisor and obtain their written, electronic, or recorded verbal approval before commencing any additional work.
  2. The customer is responsible for the costs of any additional work they have approved.
  3. The customer has the right to decline additional work, in which case the Company will complete only the originally agreed-upon services.

6. Offers & Promotions System

  1. The Offers System enables customers to subscribe to receive notifications and reminders about offers, discounts, and future promotional campaigns via email, SMS, or other communication channels.
  2. The Company reserves the right to modify or cancel any offer or discount at any time without prior notice.
  3. Offers cannot be combined unless explicitly stated in the offer terms.
  4. Offers are subject to availability and specific terms and conditions that may be stated on the respective offer page.
  5. Customers may unsubscribe from marketing notifications at any time through available methods.

7. Limitation of Liability

  1. The Company is not liable for any direct, indirect, incidental, or consequential damages resulting from misuse of the website or electronic systems.
  2. The Company is not responsible for any damage to a vehicle caused by the customer's misuse or failure to follow provided maintenance instructions.
  3. The Company assumes no liability for service interruptions, technical errors, or data loss resulting from circumstances beyond its control.
  4. Information available on the website is provided for general informational purposes and does not constitute a binding offer or specific guarantee.
  5. The customer is responsible for collecting their vehicle at the designated time. The Company is not liable for any consequences resulting from delayed pickup by the customer.

8. Privacy & Data Collection

The collection and use of your personal data is governed by our Privacy Policy (view Privacy Policy). By using the website, you consent to the collection and processing of your data in accordance with that policy, which includes, among other things:

  • Collection of geolocation data via Google Maps and IP tracking technologies for customer behavior analysis and service improvement.
  • Use of cookies to track visits and enhance user experience.
  • Sharing of information with third parties for administrative and marketing purposes related to the Company's business operations.

9. Intellectual Property Rights

  1. All content published on the website — including text, images, logos, designs, graphics, and software — is the exclusive intellectual property of the Company and is protected under applicable intellectual property laws.
  2. Copying, modifying, distributing, or republishing any part of the website's content without prior written permission from the Company is prohibited.
  3. The Company's trademarks are protected and registered in accordance with applicable regulations.

10. Force Majeure

The Company shall not be held liable for any delay or failure to perform its obligations due to force majeure events, including but not limited to natural disasters, pandemics, government orders, wars, civil disturbances, or any other circumstances reasonably beyond the Company's control.

11. Governing Law & Dispute Resolution

  1. These Terms & Conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
  2. In the event of any dispute arising from these terms, the parties shall seek an amicable resolution. Failing that, the dispute shall be referred to the competent judicial authorities in the Kingdom of Saudi Arabia.

12. Amendments to Terms & Conditions

The Company reserves the right to amend these Terms & Conditions at any time. Your continued use of the website after the publication of amendments constitutes your acceptance of the revised terms. We recommend reviewing this page periodically for updates.

13. General Provisions

  1. If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.
  2. The Company's failure to exercise any right under these Terms shall not be deemed a waiver of that right.
  3. These Terms & Conditions, together with the Privacy Policy, constitute the entire agreement between the user and the Company regarding use of the website and digital services.

14. Contact Us

For any inquiries or feedback regarding these Terms & Conditions, please contact us via: