FAQ

Operating hours vary by branch. Please visit our Branches page for detailed working hours, location, and contact information for each branch.

Absolutely. We provide warranty coverage on all maintenance services and parts installed at our facilities. Warranty duration varies by service type and component. Our team will explain the full warranty terms before commencing any work on your vehicle.

You can book an appointment through several convenient channels: use our Wassilha pickup & delivery service, call our unified number 920008266, or visit your nearest branch directly.

We service all vehicle types including sedans, SUVs, pickup trucks, and all makes — Japanese, American, Korean, and European. Our technicians are trained on the latest automotive technologies and qualified to handle all vehicle systems.

Walk-ins are welcome at all our branches. However, we recommend booking in advance to ensure faster service with minimal wait times, especially during peak hours.

We offer an advanced tracking system. Once your vehicle is received, its status is updated electronically and you can follow the maintenance progress. Additionally, our team proactively communicates any updates throughout the process.

We have multiple branches across Riyadh and beyond. You can view all branch locations on the map via our Branches page.

Currently, we do not offer courtesy vehicles. However, our Wassilha pickup and delivery service provides a convenient alternative — our team collects your vehicle from your home or office and returns it after service completion.

We provide a comprehensive range of automotive services including: engine & accessories, brake systems, cooling & AC, suspension, electrical & electronics, and general repairs. Every service is performed by specialized technicians using state-of-the-art equipment.

Yes, we prioritize the use of genuine OEM or certified aftermarket parts from trusted suppliers. We offer various options to suit your budget while maintaining quality and performance standards.

Routine maintenance such as oil changes and filter replacements typically takes 1–2 hours. Major repairs depend on the nature of the issue — our team provides an accurate time estimate before commencing work.

Our comprehensive inspection covers engine and oil system, filters, brake pads and discs, cooling and AC system, battery and electrical components, tires and alignment, and suspension system. You receive a detailed report on your vehicle's complete condition.

Currently, our services focus on gasoline and diesel-powered vehicles. We are continuously expanding our capabilities to keep pace with evolving automotive technologies.

We prefer to supply parts ourselves to ensure quality and provide full warranty coverage on both labor and parts. However, in certain cases, we can install customer-supplied parts after inspection and compatibility verification.

Wassilha is an exclusive AlOdhaib Balance concierge service that eliminates the hassle of bringing your vehicle to the branch. Our dedicated team comes to you — whether at home or office — picks up your vehicle, delivers it to the service center, and returns it to you upon completion.

Simply visit our Wassilha page and fill out the request form with your vehicle details, required service, and location. Our team will contact you to schedule a convenient pickup time.

The Wassilha service may include a nominal transport fee based on your location and distance. Our team will disclose any additional costs before confirming your request — no hidden surprises.

Currently, the Wassilha service covers Riyadh city and surrounding areas. We are actively working to expand our coverage area to reach more customers.

We conduct an initial inspection and provide a detailed quotation itemizing each component (parts + labor). No work begins without your full approval of the estimate. Price transparency is one of our core principles.

We accept cash, Mada debit cards, and credit cards (Visa and Mastercard). We strive to offer multiple payment options for your convenience.

Computer diagnostics and initial inspection may carry a nominal fee. However, if you proceed with the repair at our facility, the diagnostic fee is typically deducted from the total bill. Contact your nearest branch for specific details.

Currently, we accept full payment upon vehicle collection. We recommend following our periodic offers, which may include special discounts and competitively priced service packages.

Certainly! Contact us via our unified number 920008266 or through our Contact page to describe the issue, and we will provide a preliminary estimate. Final pricing is determined after physical vehicle inspection.

We welcome prospective partners! You can submit a franchise application directly through our Franchise page. Complete the form with your details, and our dedicated team will contact you to discuss requirements and opportunities.

By joining the AlOdhaib Balance family, you gain access to: a trusted brand with over 25 years of legacy, a proven turnkey operating system, comprehensive team training, ongoing marketing support, and an extensive supplier and partner network.

Yes! We provide customized maintenance solutions for corporate fleets with competitive pricing and priority service. Contact us to learn about our tailored packages for businesses and institutions.

We are always looking for exceptional talent to join our team. Reach out via our Contact page or send your CV to our email. We invest in employee development and provide a professional working environment.

Generally, we recommend changing engine oil every 5,000 to 10,000 km depending on oil type and vehicle model. In Saudi Arabia's hot climate, oil degrades faster, so regular and timely changes are essential. Consult your vehicle manual or our technicians for personalized advice.

Watch for these indicators: squealing or grinding noise when braking, the vehicle pulling to one side, brake pedal requiring more pressure than usual, or vibration during braking. If you notice any of these signs, visit your nearest branch immediately for inspection.

AC is critical in Saudi summers. We recommend: inspecting the AC system before summer, checking refrigerant levels, cleaning or replacing the cabin air filter regularly, and avoiding setting the AC to maximum immediately — start low and gradually increase for optimal performance.

In Saudi Arabia's climate, car batteries typically last 2–3 years. If you notice slow engine cranking, dim headlights, or a battery warning light on the dashboard, have our technicians inspect it for you.

Wheel alignment is crucial for safety and fuel economy. We recommend it every 20,000 km or if you notice your vehicle pulling to one side or uneven tire wear. Proper alignment extends tire life and improves vehicle stability.

Sandstorms are a common challenge in Saudi Arabia. We recommend: changing the air filter regularly, washing the vehicle thoroughly after each sandstorm — especially the engine and radiator, and checking door and window seals for integrity. Visit your nearest branch for a comprehensive post-sandstorm inspection.