Last Updated: 04/04/2026
Privacy Policy & Data Protection
Alodhaib Balance for Vehicle Repair ("the Company", "we", "us", "our") is committed to protecting the privacy of users of our website, digital platforms, and valued customers. This Privacy Policy explains how we collect, use, protect, and disclose personal information in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and applicable regulations.
By using our website or any of our digital services, you acknowledge that you have read and understood this policy and agree to the practices described herein.
1. Scope of This Policy
This policy applies to all of the Company's digital platforms, including but not limited to:
- The Company's official website and all associated pages.
- The Workshop Management System, which enables customers to log in, review previous service orders, monitor vehicle repair status, access maintenance history, and manage other related services.
- The Offers & Promotions System, which allows customers to subscribe to receive notifications and reminders about future deals, discounts, and promotional campaigns.
- Contact forms, appointment booking forms, and inquiry forms available on the website.
- Any other digital applications or systems launched by the Company in the future.
2. Information We Collect
2.1 Information You Voluntarily Provide
When using our services or completing online forms, we may collect the following information:
- Full name.
- Mobile phone number and contact numbers.
- Email address.
- Vehicle information (make, model, VIN, license plate number).
- Residential or mailing address.
- Any other information you voluntarily provide through contact forms or the Workshop Management System.
2.2 Automatically Collected Information
When you visit our website, technical information is automatically collected for service improvement and visitor behavior analysis, including:
- IP Address: Used to determine approximate geographic location (country, region, city) and Internet Service Provider (ISP).
- Browser & Device Information: Browser type and version, operating system, device type (desktop, mobile, tablet), and screen resolution.
- Browsing Data: Pages visited, visit duration, referral source, and landing pages.
- Marketing Campaign Data: UTM parameters (source, medium, campaign, term, content) to measure advertising campaign effectiveness.
- Language Preferences: Browser language and language settings.
2.3 Geolocation Data
Our website uses Google Maps and geolocation technologies for the following purposes:
- Displaying our branch locations and helping you find the nearest branch.
- Determining the approximate geographical location of visitors via IP address for statistical analysis.
- Analyzing the geographic distribution of customers and visitors to optimize branch placement and service delivery.
- Customizing content and offers based on geographic region.
The use of Google Maps is subject to Google's Privacy Policy and Terms of Service.
2.4 Cookies & Tracking Technologies
Our website uses cookies and similar technologies for the following purposes:
- Essential Cookies: To operate core website functions, identify visitors, and provide a consistent browsing experience.
- Analytics Cookies: To understand how visitors use the website and improve performance and content.
- Marketing Cookies: To track marketing campaign effectiveness and measure conversion rates.
You can manage cookie settings through your browser; however, disabling certain cookies may affect website functionality.
3. How We Use Your Information
We use the information collected for the following purposes:
- Providing vehicle repair and maintenance services and communicating with you regarding your orders and bookings.
- Enabling customers to access the Workshop Management System to track maintenance requests, vehicle status, and service history.
- Sending notifications and reminders about offers, discounts, and future promotional campaigns through the Offers System.
- Reminding you of scheduled maintenance and services your vehicle may need.
- Analyzing user behavior and browsing patterns to improve website quality and user experience.
- Preparing statistical and analytical reports on website performance and marketing campaign effectiveness.
- Ensuring the security of the website and electronic systems and detecting any unauthorized use.
- Complying with applicable legal and regulatory requirements.
- Improving our services and developing new products and services to meet your needs.
4. Sharing Information with Third Parties
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share information with third parties that provide services on our behalf, such as hosting services, data analytics, digital marketing services, email and SMS services, for administrative and marketing purposes related to the Company's business operations.
- Business Partners: We may share aggregated statistical information (non-personally identifiable) with our business partners for analytical and marketing purposes.
- Legal & Regulatory Authorities: We may disclose information when required by court order, government authority request, legal obligation, or to protect the Company's legal rights and interests.
- Business Transfers: In the event of a merger, acquisition, or sale of Company assets, personal information may be transferred as part of the assets, with continued privacy protections.
We confirm that we do not sell your personal information to third parties for any direct commercial purpose.
5. Information Protection & Data Security
We implement all reasonable technical and organizational measures to protect your personal information, including:
- Using encryption protocols (SSL/TLS) to secure data transmission.
- Restricting access to personal data to authorized personnel only.
- Implementing intrusion prevention systems and malware protection.
- Conducting regular security reviews of our systems.
However, we cannot guarantee absolute security for any information transmitted over the Internet. Users are responsible for maintaining the confidentiality of their login credentials.
6. Your Rights
In accordance with applicable regulations, you have the right to:
- Access your personal data stored with us and request a copy.
- Request correction or update of your personal information.
- Request deletion of your personal data, unless we are legally required to retain it.
- Object to the processing of your data for direct marketing purposes.
- Unsubscribe from marketing notifications and offers at any time.
To exercise any of these rights, please contact us at: info@alodhaib.com.sa
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. When data is no longer needed, we delete it or irreversibly anonymize it.
8. Children's Privacy
Our services and digital platforms are not directed at children under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have collected a child's personal information, we will take necessary steps to delete it promptly.
9. Policy Updates
We reserve the right to modify this policy at any time. The updated version will be posted on this page with a revised "Last Updated" date. We recommend reviewing this policy periodically for any changes. Your continued use of the website after the publication of amendments constitutes your acceptance of such amendments.
10. Contact Us
For any inquiries or feedback regarding this Privacy Policy, please contact us via:
- Email: info@alodhaib.com.sa
- Our Contact Us page on the website.